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Delivery Terms & Conditions

If for any reason we are unable to supply due to a pricing error or stocking issue, we shall advise you within 24hrs or will issue a full refund.

DELIVERY & COSTS Accessories under 20kg are charged at £15, over 20kg is £35. Products under £1000 are charged at £50 delivery, and items over £1000 are delivered free of charge. All are delivered to kerbside or door only.

WHITE GLOVE DELIVERY (within the Red Line). White Glove Delivery (assembly, place in situ and remove packaging) is available on orders over £1000. This is an option at check out and is chargeable at £95.00. Clearance products are chargeable at £195. For delivery outside of the Red Line please contact us for a quote.

For deliveries outside the UK mainland and special delivery options please contact sales@westminsterfurniture.co.uk before placing your order.

TIMESCALES – We will aim to contact you with delivery arrangements 24 – 48hrs prior to delivery. Deliveries normally take between 10 to 14 working days and will generally happen between 9am and 6pm Monday - Friday. If a curb side service in a remote delivery zone is not acceptable, lead time for delivery may be longer than 14 days.

DELIVERY CONSIDERATIONS – Customers will be pre-advised if curb side delivery, white glove or a room of choice delivery will be taking place. Please assume that the delivery vehicle will be a large lorry with tailgate. If your aware of any issue with regards to access or the roads are subject to vehicle weight/width restrictions, then please inform us at the time of arranging delivery. All goods must be counted and assessed for any damage before signing for the delivery by an adult. After this time, any damaged not reported to us is the customer’s responsibility. Goods will only be left at the delivery address without the customer’s signature if previously requested however we cannot accept any liability for short deliveries or claims. Should delivery be declined at the nominated delivery address we reserve the right to charge for the second delivery.

COLLECTION – Prebooked arrangements can be made to collect from our warehouse by contacting sales@westminsterfurniture.co.uk and collections can usually be made between 0930–1230 and 1330–1630 Monday to Friday, with 48 hours’ notice - Please contact us.

INTERNATIONAL DELIVERIES – We no longer cater for international deliveries however we can deliver to your assigned international agent in the UK, we have listed below some recommendations for you. We are unable to invoice goods without VAT, this must be paid at time of purchase. Clients exporting goods can claim back VAT via the Government Vat reclaim service once they arrange shipping.

  • Brooklands International Freight – 01737 823575.
  • Westbound Logistics Services – 01375 800800.
  • Algarve Removals – 01621 850070
  • DAMAGES – Whilst we make every effort to ensure that our goods are delivered in perfect condition, please inspect your goods immediately upon delivery. No claims can be made after the delivery driver has left your premises. If you receive a damaged product, you must record the damage with photographic evidence. If you refuse to accept a delivery that is found to be undamaged you will incur a charge. Any claims must be made within 7 days of receipt of goods. No liability will be accepted for costs caused by late deliveries.

    RETURNS – Apply within and up to 14 days of purchase. If the goods are rejected for collection and refund for any reason other than product defects a 10% restocking fee will apply up to a maximum of £200 which covers the delivery costs incurred. Returns must be in original packaging and as new resalable condition.

    BACK ORDERS & CANCELLATIONS – If your item or part of your order is not in stock, we will back order it for you. You will be emailed with the option to cancel your order should you rather not wait. Should you cancel your order before goods have been dispatched, we will refund you the full invoice to your originally charged credit/debit card within three (3) working days. Our policies are in accordance with the distance Selling Regulations 2000. All returns and cancellations must conform to the guidelines stated in the “Distance Selling Regulations 2000” which can be found HERE

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