Excellent Danielle, Both Lyn and I very much appreciate your help. The furniture looks fantastic! Best Regards, Lyn and Simon.
Phil,Natalie, Thank you very much. We’ll review your website and be in touch. I’d also like to add my appreciation for the way you have handled this. As with any faulty item you are always nervous about the companies response and their desire to handle complaints properly! You have been quick in responding and handled this situation with care and attention and I would have no issue using you again or recommending you. Thanks. Richard
Dear Sir/Madam, I am writing to thank the team at Westminster for excellent service and customer care. We visited your showroom in Tunbridge Wells on Saturday 13th May, spent time with your manager, Sue Houlton, who explained the different options and helped us to make our choices (giving us plenty of time beyond your normal opening hours to get comfortable with the decision). We made a reservation that evening and paid for the order the next day. To our delight, the order was delivered yesterday, unwrapped, placed in position and checked by your delivery team who could not have been more courteous. From first contact to final departure of the delivery drivers, the customer care, communication and service has been excellent. This quality of service is rare and you should feel very proud that Westminster is at the top of the tree. With kind regards. John
A happy ending. I dropped the faulty parasol in to Uckfield on Monday and your efficient guy ?Andy? dropped it back yesterday and even carried it into the garden for me.
All up and working plus a new cover too. How refreshing to have such good service! Hamish
Just to let you know that the service we received from you and your colleagues at Westmnster was excellent – fast, no fuss and reliable.
I’m glad we bought your product and will do so again in the future!
Please pass this note to your colleagues. Thank you. Jill
My client is really happy with my previous order from you and the furniture is standing up to all weathers. Thank you Astrid
Just a quick message to thank you very much for getting my cushions delivered so speedily today. Excellent service! Charles
I just want to say I am absolutely gobsmacked by the speed of your response!!! Within one hour of sending this email I had a call from your driver to say he was in the area and that he would pick up the chairs in 40 minutes!
This must be some sort of company record. The service department deserves some praise from higher up. Thank You Gail
Just wanted to confirm that the covers for the loungers have now arrived. Could you please pass on my thanks to Robert, the loungers and coffee table look fantastic and your service has been great. Thank you very much. Tania
I just wanted to say thank you so much for the lounger covers.I would also like to say and hope this is passed on to the appropriate management that your after sales customer service and care is exceptional.
Thank you so much. Alison
Please extend a warm thank you to all at Westminster Teak for the wonderful service I have received. You are all very caring and exude customer service. It has been a pleasure purchasing from you and I will have no hesitation in recommending you. David
I’ve received the replacement items today that will allow me to carry out a repair to my damaged Westminster chair and I’d just like to say thank you for your prompt response and the service received. It’s very much appreciated.
I’ve found the quality of my Westminster Teak furniture to be of the highest quality, and the attention and service I have received is of the same high calibre. Thank you once again. Kind regards David
Many thanks for your amazing service in both finding and delivering so very promptly a replacement pole that exactly fits our parasol I am not sure if it is Ian or Nige we need to thank – but well done both of you
We are going to buy a bigger table later this year ( we have a table for four with six chairs that really needs a bigger table) and will now definitely go for a Westminster Shall pass on the news about your after care to others including our local distributor Many thanks Gill and Rob
Thank you so much for arranging such prompt delivery. We look forward to receiving the order in the next day or so. KEITH & JANE
Thank you very much for sorting this out in the way you did. This was very much appreciated. By the way, we think your new range is superb! Leigh
Just a thank you to you and the team for arranging the delivery of our table, much appreciated! Best wishes to all for a happy festive season! Partick
Very many thanks for the bag of brass parts that you sent yesterday,they arrived this morning and I have exactly what I need.Excellent service,if only other firms had your idea of what customer service actually means. Very well done and again many thanks. John
Just a quick email to say thanks very much for sending me the replacement bolts so quickly. Jon
Many thanks for responding to my e-mails so quickly. I have to say I am most impressed by both your service and the overall product. Patsy
Thank you so much for all your help everything was delivered on time. MR & MRS LAWSON
We wanted to thank you for the excellent service. We recevied the spares requested Friday ie the day after the photo was emailed. We have often said how good the furniture is and we can see it applies across the company. Keep it up – it is so important. Rob
I really appreciate how helpful you all have been on this. Nice to deal with such a supportive firm. Alastair
Good Evening,I just wanted to thank you for the brilliant service I have recevied from you regarding my parasol repair. Rarely have I been privvy to such excellent customer service and I wanted to pass on my genuine and unreserved thanks to you all. Elizabeth
I have spoken to alot of other companies enquiring about garden furniture & have not had the service your staff have given to me, please do pass on my thanks to them. Many thanks from a very grateful customer. Graham and Pam
Just to say many thanks for the new parasol you delivered for me last week; very much appreciated and your staff I spoke to were all very helpful and friendly….keep it up! James
Thanks for all your help; the parts arrived safely, great service. I can easily recommend Westminster Teak to all my friends. Sue
Truly amazed by your fantastic service, many thanks Jean
I would like to take this opportunity of thanking you for all your assistance. Peter
Very many thanks for the excellent service and for the prompt return of the chair. I only wish all firms are as effcient! Wendy
I would just like to record our thanks to you for very kindly repairing our parasol. We are very grateful to you both for sorting this out and so speedily. I would be grateful if you could pass on our thanks to Ian as well. Steve and Julie
Just a note to say thank you very much for the excellent service and help in repairing our parasol. It is most appreciated. Anita
I just wanted to say thank you for replacing the Java armchair today. I am extremely pleased with the garden furniture and the level of service from Westminster is exceptional. Caroline
Just a quick note to say a huge THANK YOU for sorting out the bench and brolley – iam really grateful and much appreciate your help – well beyond the call of duty. Thanks too for collecting and delivering, really appreciate your excellent customer service. Best wishes and thanks again Caroline Cheif Executive David
Thank you for collecting, repairing and returning the parasol. You have done a great job, can you achieve the same miracles on the weather?? Mr Hinder
Dear Customer Services team What excellent service! We can use the chair again as though it had never been broken. It looks fully restored to working order. Many thanks for your help and the speed with which you responded. My best wishes Mr Hinder
Angie Just a note to thank you very much for your prompt and efficient service in replacing our damaged waterproof cover for our parasol. Markku
The parts arrived today, my thanks for your efforts and Westminster Teak Furniture will still go for a long way. Thank you so much for your help. Mr Reeves
May we take the opportunity to say a very big thank you for your prompt attention in sending the spares to us as requested by Downtown and as a satisfied customer we look forward to dealing with you again. Mrs Beechey
Dear Westminster Just a note to thank you very much for the accessories you dropped off the other week for our parasol. We are over the moon with your product, the quality of your products are excellent and we would defiantely buy more of your products in the future and recommend to others, your kindness was appreciated, something we see less of in this day of age which is a pity. Thanks to all your staff involved – impressive customer service! Yours Sincerely Mrs Beechey
Thank you for dealing with this customer so nicely and patiently! Hugh
I want to thank you for your very prompt despatch of your catalogue to me following my telephone call. On this occasion we have chosen an alternative but I hope we shall continue to enjoy the table and chairs we bought from you some years ago and continue to regard you as first choice should we want more garden furniture.