If for any reason we are unable to supply due to a stocking issue, we shall advise additional lead time within 24hrs or will issue a full refund.
DELIVERY & COSTS
Orders Under £1000 are Charged at £75 Delivery, Orders Over £1000 are Delivered Free of Charge and in either instance are delivered kerbside only.
Accessories under 20kg will be charged £15, Accessories over 20kg will be charged at £35
WHITE GLOVE DELIVERY
(Assembly, place in situ and remove packaging) is available to post codes within the red line on the map, this is only available on orders over £1000 from our 2021 ranges, this is a free option that must be chosen at check out.
For deliveries other than UK mainland and special delivery options please contact firstname.lastname@example.org before placing your order.
TIMESCALES – We will contact you with delivery arrangements 24 – 48hrs prior to delivery. Deliveries normally take between 10 to 14 working days and will generally happen between 9am and 6pm. If a curb side service in a remote delivery zone is not acceptable, lead time for delivery could be longer than 14 days.
DELIVERY CONSIDERATIONS – Customers will be pre-advised if a curb side delivery, white glove or a room of choice delivery will be taking place. Please assume that the delivery vehicle will be a large lorry with tailgate. If there will be a problem with access or the roads are subject to vehicle weight/width restrictions please inform us at the time of arranging delivery. All goods must be counted and checked for any damage before signing for the delivery by an adult. After this process it is the customer’s responsibility. Goods will only be left at the delivery address without the customer’s signature if previously requested however in this case we will not accept any liability for short deliveries or claims. Should delivery be declined at the nominated delivery address we reserve the right to charge for the second delivery.
COLLECTION – Arrangements can be made to collect from our warehouse by contacting email@example.com and collections can usually be made between 0930–1230 and 1330–1630 Monday to Friday, with 48 hours’ notice.
DAMAGES – Whilst we make every effort to ensure that our goods are delivered in perfect condition. Please inspect your goods immediately upon delivery as no claims can be made after the delivery driver has left your premises. If you happen to find a damaged product you must sign for the goods as damaged on delivery. If you refuse to accept a delivery that is found to be undamaged on return to us you will incur a re-delivery charge. Any claims must be made within 7 days of receipt of goods. No liability will be accepted for costs caused by late deliveries or for any other reason.
RETURNS – Apply within and up to 14 days of purchase. If the goods are rejected for collection and refund for any reason other than product defects a 10% restocking fee will apply up to a maximum of £200 which covers the delivery costs incurred.
BACK ORDERS & CANCELLATIONS – If your item or part of your order is not in stock we will back order it for you. You will be emailed with the option to cancel your order should you rather not wait. Should you cancel your order before goods have been dispatched we will refund you the full invoice to your originally charged credit/debit card within three (3) working days. Our policies are in accordance with the distance Selling Regulations 2000. All returns and cancellations must conform to the guidelines stated in the “Distance Selling Regulations 2000” which can be found here: w.oft.gov.uk/shared_oft/business_leaflets/general/oft698.pdf